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Help & Policies

Once you have entered fmmsugarcraft.com, you will have the option to select any category of product and browse, or if you are looking for a particular item that we have you can use our search facility and go straight to it.

Once in our shopping aisles you have the option at any time to view a full size image of any item with a fuller description, (just click the more info button).

Having made your selection just enter a quantity and click the ADD TO CART button, you can then continue shopping or go directly to the checkout.

We accept the following Credit Cards

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Terms and Conditions

Ordering

When your shopping is complete you will then go to checkout to pay, you will be asked to enter your credit card details. Please ensure that your credit card correspond to the billing address, (you can however have a separate delivery address)



Ways of Paying

FMM Sugarcraft accept the following forms of payment

Credit Card by using our Secure Server or Phone +44 (0) 1442 292970 with your order

We accept Mastercard, Visa, Switch, Delta, Solo, JCB.

If you wish to pay by Cheque or Postal Order. Please print out your order and send it to


FMM Sugarcraft
Unit 7,
Chancerygate Business Park

Whiteleaf Road

Hemel Hempstead

Herts
HP3 9HD


Delivery

Subject to availability we aim to despatch goods within 3-5 working days of receipt of order, subject only to credit card authorisation and availability. Please allow up to 10 days for UK deliveries and up to 28 days for overseas.

Delivery charges are based on the weight of the products and the packaging materials required for safe delivery. Full information on these charges is displayed when you check out.

Damaged Goods Notification

Should you receive goods that arrive damaged you must advise us within 7 days of receipt by e-mail to: sales@fmmsugarcraft.com or Call +44 (0) 1442 292970 Monday-Friday 9am-5pm GMT at local rates. The goods should be returned by a courier that issues a tracking number.



Cancellation Policy

Items can be returned within 14 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure that the goods are packaged securely and sent with a courier on a sign for service. Please note that in the event of cancellation the customer is responsible for any postage charges incurred.

Cancellation Rights

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address, Order Number and giving the reason "Contract Cancellation" to

FMM Sugarcraft

Unit 7,
Chancerygate Business Park
Whiteleaf Road
Hemel Hempstead
Herts
HP3 9HD 

Faulty Goods

If goods are deemed faulty please return them within 7 days and a full refund will be given.

Warranties

Where an item contains a manufacturers warranty. All queries and claims should be made with the respective manufacturer. In all other cases the goods should be returned to us with the following information:

1. Your invoice number
2. The card information used to purchase the item, including name, address, issue number and expiry date.
3. What is wrong with the item.

If it is assessed that the goods have been used in accordance with the manufacturers instructions they will be replaced or a full refund will be given.

Security

Secure Trading is provided by http://www.freessl.com/. For all security issues please email security@fmmsugarcraft.com

Complaints

We will endeavour to respond to a complaint with 3 working days.

Terms and Conditions

By using our site you consent to our terms and condition detailed above.

Statutory Rights

None of the above effects your statutory rights as a consumer.



FMM Sugarcraft

Unit 7, Chancerygate Business Park, Whiteleaf Road, Hemel Hempstead, Herts, HP3 9HD
Telephone: +44 (0)1442 292970

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